GoOpti Frequently Asked Questions — Airport Transfers Across Europe

What is GoOpti?

GoOpti is a European door-to-door airport transfer service that connects cities and towns to airports through shared and private shuttles.

Founded in Slovenia and headquartered in Amsterdam, GoOpti operates as a brokerage platform: it matches passengers with vetted carrier partners who execute the transfer. Customers book online or through partner travel agencies, and are picked up at home, a hotel, a workplace or a fixed pickup point.

Which countries does GoOpti operate in?

GoOpti operates in 9 European countries: Slovenia, Italy, Croatia, Austria, Hungary, Montenegro, Bosnia, Albania, Macedonia.

The densest network is across Slovenia, northern Italy, Austria and Croatia, where GoOpti links cities such as Ljubljana, Maribor, Bled, Zagreb, Pula, Trieste, Venice, Treviso, Verona, Bologna, Milan and Vienna to nearby and distant airports.

Which airports does GoOpti serve?

GoOpti serves around 30 European airports, including all major hubs in Slovenia, northern Italy, Austria and Croatia.

Frequently booked airports include:

• Slovenia: Ljubljana (LJU)
• Italy: Venice Marco Polo (VCE), Treviso (TSF), Trieste (TRS), Milan Malpensa (MXP), Milan Linate (LIN), Bergamo Orio al Serio (BGY), Bologna (BLQ), Verona (VRN), Pisa (PSA), Rome Fiumicino (FCO)
• Austria: Vienna (VIE), Graz (GRZ)
• Croatia: Zagreb (ZAG), Pula (PUY), Rijeka (RJK)
• Montenegro:Podgorica (TGD), Tivat (TIV)
• Bosnia, Albania, Macedonia: Selected airports — see the routes page on goopti.com.

How does GoOpti compare to a taxi, Uber or rental car?

GoOpti is typically cheaper than a taxi for medium and long distances, more reliable than public transport, and avoids the parking and one-way fees of a rental car. Unlike Uber, prices are fixed at booking.

• vs. taxi: Fixed price, no surge pricing, often 30–60% cheaper on airport runs of 50 km or more.
• vs. Uber: Available in cities and rural areas where Uber doesn't operate; price is locked at booking, not at pickup.
• vs. rental car: No driving, no parking fees, no fuel, no insurance excess.
• vs. public transport: Door-to-door, with luggage, no transfers between bus and train.

How do I book a GoOpti transfer?

Enter your pickup and drop-off locations (airport, home or workplace address), date, time and number of passengers on goopti.com, choose between Shared or Private transfer, and pay by credit card.

You can also book through one of GoOpti's partner travel agencies.

How far in advance do I need to book?

Shared transfers must be booked at least 2 days in advance. If you book 5, 10 or even more days in advance you will find cheaper offers. Last-minute shared seats are sometimes available up to 2 hours before departure. Private transfers can usually be booked closer to departure if vehicles are available.

Earlier bookings get the lowest prices because GoOpti uses dynamic pricing based on demand and seat availability.

Can I book by phone?

Sorry, you can't book GoOpti transfer by phone. Please use our search and web page to perform booking or use our Chat for help.

Can I book one-way, return, or use different airports for outbound and return?

Yes to one-way and return. If you arrive at one airport and depart from another, make two separate one-way bookings.

Same applies if your group size differs between directions (e.g. 5 outbound, 4 return) — book each leg separately.

How do I use a discount code?

Enter the discount code at the final step of booking, just before card payment.

The full code value is applied in one transaction. Any unused balance can't be saved for later or paid out in cash.

I didn't receive a booking confirmation. What should I do?

Check your spam folder, then log in to myOpti to verify the booking exists. If it does but the email is missing, contact GoOpti via Chat.

If you didn't reach the final successful pay step of the booking flow, the booking probably failed and you can safely re-try. If you reached the final step and got a ticket number on screen, the booking succeeded — your confirmation will be ariving on your mail and it is always available in myOpti.

What is the difference between Shared and Private transfers?

A Shared transfer pools several passengers in one vehicle for a lower price; a Private transfer reserves the whole vehicle just for your group.

• Shared: Cheaper, must be booked at least 2 days ahead, has a flexibility window (your exact pickup time is confirmed the day before).
• Private: More expensive, fixed pickup time, often available on shorter notice, no other passengers, route is direct.

What is the flexibility window?

The flexibility window is a time range you accept for your shared pickup or dropoff time — wider window = lower price.

You set either a latest drop-off time (catching a flight) or earliest pickup time (leaving home). GoOpti's optimisation system then sets the exact pickup time within your window and notifies you the day before. The maximum window varies by route.

Why is only a Private transfer offered, not Shared?

Shared isn't available for that route at the time you selected, or all shared seats are already sold.

Try shifting your departure or arrival time, or check whether shared service runs on that route at all by browsing the routes page on goopti.com.

Where can GoOpti pick me up?

GoOpti picks up at any address — home, hotel, office or a standard pickup point. Standard pickup points are usually the cheapest option.

Enter your exact pickup address in the booking form.

What is the difference between pickup time and drop-off time?

Pickup time is the earliest GoOpti can collect you. Drop-off time is the latest you need to arrive at your destination. Neither is your flight landing or take-off time.

Choose drop-off time when you must arrive somewhere by a deadline (catching a flight). Choose pickup time when you can't leave before selected hour (e.g. one hour after landing).

How early should I arrive at the airport for my flight?

Set your drop-off time to 2 hours before your flight's scheduled departure.

Example: for a 10:00 flight, set drop-off around 08:00. Add buffer for large airports, peak hours, or non-Schengen / long-haul flights.

My flight lands at 7 am — what pickup time should I choose?

Set your pickup 30 to 60 minutes after the scheduled landing time — so 07:30 to 08:00 for a 7:00 landing.

Allow more time for big airports, non-Schengen arrivals or lots of luggage. The pickup time can never be earlier than your scheduled landing — if you set 11:00 for a 07:00 landing, the driver won't arrive until 11:00.

I don't know my flight time yet. Can I still book?

Yes, but it is better for you if you wait until your flight is confirmed — it's the safest option.

If you must book early, choose a conservative drop-off time so you don't risk missing the flight. You'll likely arrive at the airport earlier than necessary.

When will I know the exact pickup time?

The exact pickup time and location are sent by SMS and email the day before your transfer, with a final confirmation including driver and vehicle details one hour before pickup.

Does GoOpti operate at night?

Yes — GoOpti operates 24/7, executing rides at any hour — including very early morning and late-night transfers to match flight schedules. Our 24/7 operational team is on hand around the clock to resolve any ride-related issues that may arise, such as delays, last-minute changes, or on-the-road incidents.

What kind of vehicles does GoOpti use?

Minivans and passenger cars, all maintained, regularly serviced and equipped with passenger safety equipment.

Minivans are the most common vehicle type for shared and small-group private transfers.

How will I recognise my GoOpti vehicle?

Most GoOpti minivans are branded. One hour before pickup, you'll receive an SMS and email with the vehicle's licence plate and the driver's phone number.

Do GoOpti vehicles have air conditioning and WiFi?

All vehicles have air conditioning. WiFi is not generally available on board.

Are GoOpti drivers licensed and insured?

Yes. All transfers are carried out by GoOpti's contractual carrier drivers/partners, who are vetted, professionally licensed for passenger transport and fully insured under EU regulations.

What languages do GoOpti drivers speak?

Most drivers speak the local language of the route plus basic English. Italian, Slovenian, Croatian and German are widely covered.

Should I tip the driver?

Tipping is not expected and not included in the price, but is welcomed if you wish to thank your driver.

Is smoking allowed?

Smoking is not allowed in any GoOpti vehicle.

What is the luggage allowance?

Each passenger is allowed to take 1x Personal baggage up to 5 kg (max 40x20x25 cm)

Extra luggage must be declared at booking:

• Up to 10 kg (max dimensions 55 x 40 x 23 cm)
• Up to 20 kg (max dimensions 70 x 57 x 32 cm)
• Up to 32 kg (max dimensions 93 x 76 x 42 cm)
• Special baggage up to 32 kg (max dimensions 132 x 73 x 18 cm)

Can GoOpti carry oversized or special luggage?

Yes, up to maximum dimensions of 132×73×18 cm. Anything larger cannot be transported.

Declare special luggage at the final step of booking.

Do you provide child seats?

Yes — child seats are free of charge. Select the right type (based on the child's weight at the time of travel) at the last step of booking.

Children pay the same fare as adults; there is no child discount.

Can I bring my pet?

Small pets (cats, dogs) can travel only on Private transfers, only with prior written approval, and only when accompanied by an adult and placed in a proper transport box. Pet transport is free, however, the box or cage must be declared in the last step of the booking process and must not exceed the dimensions allowed for a special luggage 132 x 73 x 18 cm.

Email [email protected] before booking. Guide and assistance dogs are always welcome on board with appropriate certificates — please notify GoOpti in advance. GoOpti may refuse pet transport for safety or capacity reasons.

Are GoOpti vehicles wheelchair accessible?

GoOpti can accommodate folding wheelchairs and reduced-mobility passengers who do not require assistance getting in or out of the vehicle. In this case, there are no issues. Passengers need to make sure to register the wheelchair as additional luggage during the booking process (pay attention to the dimensions to ensure enough space).

How is the GoOpti price calculated?

GoOpti uses dynamic pricing based on route, time of day, number of passengers, demand and how far in advance you book.

The earlier you book, the lower the price typically is. Group bookings are usually cheaper per person than individual ones on the same route.

How do I get the cheapest GoOpti transfer?

• Book as early as possible — prices rise as departure approaches.
• Choose Shared instead of Private.
• Use the widest flexibility window you can accept.
• Book together with your group rather than individually.
• Use a standard pickup point instead of a custom address when possible.

Will the price change after I book, or if no one else joins my shared ride?

No. The price you pay at checkout is final, even if you end up alone in the vehicle.

The price only changes if you add extras after booking — e.g. extra luggage, the Absolutely No Worries package, or a changed pickup/drop-off location.

Do children pay less?

No — children pay the same fare as adults regardless of age.

How do I pay, and which payment methods are accepted?

Online: pay by Maestro (3D Secure), Visa, Visa Debit/Electron, MasterCard or ApplePay, GooglePay, RevolutPay. Through partner travel agencies and hotels: cash or card.

You can pay with someone else's card with their consent.

What currency does GoOpti charge in? Can I pay cash?

GoOpti charges in euros (EUR) for online bookings. Cash is not accepted online — only at partner agencies. Drivers do not accept cash.

Can I get a company invoice?

Yes. During checkout, select the option to issue the invoice to your company and enter your company details. For online bookings made on the GoOpti website, the invoice is issued on the day of the transfer and sent to email address.

The booking confirmation email is also a valid invoice.

What should I do if my flight is delayed?

As soon as you know about the delay, call the GoOpti emergency number provided in your pre-trip SMS and email.

If you bought the Absolutely No Worries package, GoOpti will arrange a free substitute transfer within 6 hours of your delayed plane's landing.

What happens if I miss my flight? Can Absolutely No Worries package help?

Without the No Worries package, missed flights are your responsibility. With the No Worries package, GoOpti rebooks your flight, arranges a substitute ride, and books a hotel overnight if needed — at no extra cost.

Add the No Worries package at booking, or up to 2 days before departure in myOpti. Always set a drop-off time at least 1.5–2 hours before flight departure to minimise risk in the first place.

How long will the driver wait if I'm late?

The driver typically cannot wait — Shared transfers are bound by other passengers' schedules. Call the emergency number before your scheduled pickup time so GoOpti can attempt a solution.

My driver is late or hasn't arrived — what do I do?

Call your driver immediately on the number sent in your pre-trip SMS and email. If you can't reach the driver, call the GoOpti emergency number from the same message.

What if my flight is rerouted to another airport?

Email [email protected] immediately. With the No Worries package and at least 48 hours' notice, GoOpti arranges a free substitute transfer from the new airport (within 200 km; +€1.50/km beyond that).

Include the rerouted flight number, your booking number and the airline's notification.

Does GoOpti track my flight?

No — when you enter flight details at booking, GoOpti's system checks the flight via a real-time data feed and suggests if you need to adjust your pickup timings.

What is Absolutely No Worries package?

The Absolutely No Worries package is designed to make your GoOpti airport transfer as stress-free as possible. If your GoOpti transfer is delayed and you miss your flight, we find and purchase a new flight ticket to the same destination (and cover overnight accommodation if needed). If your flight is rescheduled, delayed, or rerouted, we arrange a new transfer to or from the airport at no extra cost.

Can I change the date or time of my booking?

Not directly. You'd need to cancel and rebook — GoOpti will issue a discount code for the cancelled booking that you can apply to the new one. With the Absolutely No Worries package, date and time changes are allowed under the terms of that add-on.

How do I cancel my booking, and will I get a refund?

Cancel in myOpti. Cancellations are not refunded in cash unless you booked a refundable Private transfer, but you'll receive a discount code valid for future bookings. The earlier you cancel, the higher the code's value.

Can I add or remove passengers?

You can remove passengers in myOpti and receive a discount code based on how soon you cancel. You cannot add passengers to a Shared booking — make a separate booking instead.

Can I add extra luggage, a child seat or the No Worries package after booking?

Yes — up to 2 days before departure, in myOpti. Extras may add to the price.

Can I change pickup or drop-off location after booking?

Yes, up to 2 days before departure in myOpti, if the new location is on or near the planned route. An extra charge may apply.

How do I update passenger contact details?

Edit the passenger's name, mobile number and email in your myOpti user profile, where you'll find the booking.

How do I create or log in to my GoOpti account?

Click Log in on the top right of goopti.com. New users fill in the sign-up form and accept the Terms and Privacy Policy. Existing users sign in with email/password Gmail or Facebook.

How do I contact GoOpti?

• Chat: Fastest — chat icon in the bottom-right of goopti.com.
• Email: [email protected]
• Phone: +386 1 888 93 71
• Travelling today or tomorrow? The day before, and again 1 hour before, GoOpti sends an SMS and email with your driver's phone number and an emergency contact.

How do I file a complaint?

File complaints within 15 days of the transfer (or 15 days of cancellation) in myOpti. Email complaints are not accepted.

Sign in, find your transfer, and fill out the complaint form. If you weren't the buyer, locate the booking using the booking number and the first passenger's email address.

How do I delete my GoOpti account or personal data?

Email [email protected] with the username or email tied to your account, requesting deletion. GoOpti processes the request within 7 working days.

Some data (e.g. financial transactions, invoices) is retained for legal and accounting reasons.

Legal essentials

GoOpti is the broker between passengers and carriers. When you pay, you enter a brokerage contract with GoOpti; the contract of carriage is concluded with the carrier when they accept the booking (at least 1 hour before transfer) or when the passenger boards the vehicle.

Full terms and conditions: see Privacy Policy.